🗑️ Account Deletion

Account Removal Request

How to Request Account Deletion

You can request the permanent deletion of your Eatmoji account and all associated data using either of the following methods. We will process your request within 30 days.

📧 Method 1: Email Request (No App Required)

If you no longer have the app installed, you can request account deletion via email:

1 Send an email to support@weiwentech.app from the email address associated with your Eatmoji account

2 Use the subject line: "Account Deletion Request"

3 We will verify your identity and process the deletion within 30 days

📱 Method 2: In-App Deletion

If you still have the Eatmoji app installed, you can delete your account directly:

1 Open the Eatmoji App on your device

2 Navigate to your Profile section (usually found in the bottom navigation or menu)

3 Scroll down to find the "Delete Account" button

4 Tap "Delete Account" and confirm your decision when prompted

⚠️ Important Notice

Account deletion is permanent and cannot be undone. Please ensure you have backed up any important data before proceeding with account deletion.

Data Deletion and Retention Policy

📋 Data That Will Be Deleted

Within 30 days of your deletion request, the following data will be permanently removed:

Account Information: Username, email address, and profile details
Nutritional Data: All logged meals, food entries, and nutrition tracking history
Photos: All food photos and images uploaded to your account
Health Data: Exercise logs and health metrics synced from Apple HealthKit or Google Health Connect
Chat History: All conversations with our AI nutrition assistant
Preferences: App settings, dietary preferences, and customizations

📊 Data That May Be Retained

For legal, security, and operational purposes, we may retain certain data for additional periods:

Anonymous Subscription Data: We do not process, collect, or store sensitive payment information (such as credit card numbers or billing addresses). All payments are securely processed by the respective app stores (Apple App Store or Google Play). We only retain anonymous subscription status data provided by our revenue management integration (such as purchased subscription tiers, transaction dates, and expiration dates) associated with an anonymous user ID. This data is kept solely to grant access to premium features, verify active subscriptions, and assist with account inquiries.
Aggregated Analytics: Anonymous usage statistics that cannot identify individual users
Legal Requirements: Data required by law to be retained for specific periods

🗓️ Deletion Timeline

Your account and personal data will be completely deleted within 30 days of your deletion request.

Need Help?

If you encounter any issues with the account deletion process or have questions about data removal, please contact our support team:

📧 Email: support@weiwentech.app

📱 App: Eatmoji by Eatmoji Development Team

⏰ Response Time: We typically respond within 24-48 hours

Before You Delete

Before deleting your account permanently, please note:

You can revoke Health Connect or HealthKit permissions at any time in your device settings without deleting your account.
If you have an active subscription, please cancel it through Google Play or the App Store before deleting your account to avoid future charges.

This page complies with Google Play Store account deletion requirements.